The United States national parks celebrate an impressive 100th anniversary year in 2016 and what a privilege it was to re-visit some of the national parks over the summer. Living on an island that would easily fit into some of the American national parks, I had forgotten about the space, big skies, sheer spectacle, that if you don’t have a … Continue reading United Selfies of America
Tag: customers
The great Brexit debate
On a recent visit to Belgium, I was both challenged and surprised with what I experienced; a restored heritage village whose retail offer was just a bread vending machine, enjoyed gourmet food, drank Leffe abbey beer, visited a castle haunted by a KKK look-alike ghost, had breakfast with pensioners visiting the many scenes from the famous … Continue reading The great Brexit debate
A rallying cry from London’s Mayor: Let’s put the grout back into Britain!
It’s not very often the men in suits upstage a Roman antiquity. I was invited to the special opening of “Predators and Prey: A Roman mosaic from Lod, Isreal” at the splendid Rothschild mansion of Waddesdon Manor in leafy Buckinghamshire, a short train journey north west of London. The reason we were there was kept under … Continue reading A rallying cry from London’s Mayor: Let’s put the grout back into Britain!
Isn’t it time small #tourism businesses looked beyond the DMO membership fee?
It’s time to look beyond the membership fee for new opportunities in the travel and leisure industry. It's time for tourism businesses to really engage and start promoting their destination first, their product second. Why then, should DMO’s now support the businesses who supply into their destination offer? We are all so inter-connected these days … Continue reading Isn’t it time small #tourism businesses looked beyond the DMO membership fee?
There is no such thing as a free lunch, in a free museum
The UK is fortunate to have some of the best museums in the world, stuffed full of treasures and cultural gems that are a veritable feast for visitors. It’s been more than 11 years since the government’s decision to stop charging for admission to England’s national museums. Figures released by the Department for Culture, Media … Continue reading There is no such thing as a free lunch, in a free museum
Customers Don’t Like Surprises
Customers don’t like surprises and telling them that they must pay extra for the consumption of additional services whilst your guest, is an unusual approach. On a recent trip to Cape Town to spend a week as guest of Cape Town Tourism (CCT), exploring the ‘Unexpected Cape Town’ Mary Tebje spent time with a number … Continue reading Customers Don’t Like Surprises